Thomann Shop Review

Thomann are the biggest online store in Europe (and the 2nd biggest in the world). They offer a huge selection of musical instruments and can deliver to the UK and most of Europe.

— 03/06/2011
“Thomann Cyberstore Beats Marks And Spencer To Become European Online Retailer Of The Year”

… German firm wins ‘Gold Award’ at the 2011 Global E-Commerce Summit in Barcelona, Spain.

Online musical instrument retailer Thomann Cyberstore was named European Online Retailer Of The Year at the 2011 Global E-Commerce Summit in Barcelona last week.

The German company was given the Gold Award at a ceremony on May the 24th at the Spanish city’s Casa Llotja de Mar venue. The judging panel was made up of a number of experts from the e-commerce and online retailing sectors.

The other websites that missed out on the honours were: Marks & Spencer (UK), Bol.com (Netherlands) and Pixmania (France).

Click here to visit the Thomann Cyberstore website

Customer Reviews And Comments

Hi Graham,

I’ve decided to buy a Kawai CN-23M digital piano having read
your article and tried it out in store. You recommend Cyberstore Thommen and
I’ve looked on their website and the price is £100 less than UK website stores.
Reading their warranty information they say that the piano is my responsibility
and not theirs, as soon as it leaves their premises. This is worrying and also
the guarantee does not specify that any repairs will be carried out in the
home. It does say that any faults after the first year require the piano to be
sent back to them in Germany. Can you quantify this please, as you say they
have excellent after sales service.

Yours Sincerely, Gordon Jeffery

Reply/ Hi Gordon

Thomann’s after sales service is first class.
They are the leaders in the industry.

The reliability of Kawai is good as well. It
is unlikely a problem would occur.

But…

If a problem does occur then Thomann will certainly
look after you.

You get a 3 year warranty with Thomann. They
will usually sort out the problem in your home,
or arrange for a pick up and drop off of a
new piano.

You wouldn’t be expected to send a digital piano
back to Germany!

Yours pianistically,

Graham Howard

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I fully agree with your appraisal of Thomann (I have used them for some guitar stuff)
and Woodbrass (their shop being next to the French National Higher School of Music
and the City of Music, their local staff is top class).

Kind regards

Philippe

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Firstly, than you for continuing to contact me in connection with my proposed purchase. Can I say, i was extremely impressed with your site and your extremely helpful piano guide. I was certainly open to you assisting me with my purchase and got a real sense of trust.

I guess we just felt that everything out there was more expensive than we believe it should be. Not only that, as we are both fairly visually literate types, we were wanting our cake and wished to eat it.

We decided to ask a friend from my days in the music business, Paul Wishart. As a player and technologist, Paul has been on the cutting edge of various music technology initiatives including Q Base, MIX Man etc.

Paul suggested we had a look at Thomann. We had a look at the site and over a 24hr period pretty much convinced ourselves that we had the spec we needed at a price and look we were happy with.

I have to say, after comparing the spec against the branded electric pianos and the second hand pianos, I believe the Thomann DP 50 BP Set for under £500, was a perfect choice from my daughter. On top of that, coming in black gloss, it is a lovely looking machine.

Their website and the ease in which you can order, track etc was impressive too.

Paul O’Dowd

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Hi Graham,
After reading your extremely useful guide, I’ve decided to go for a Kawai CL36 as I needed a compact size. It seems buying it from Thomann Cybestore is the cheapest option but was wondering if you has any experience of buying from them? Do the pianos come with a UK plug? Would I have to cover the cost of shipping if any repairs were required (website seems to suggest I might)?
I’d be grateful for any advice you had.

Sophie

Reply/ Hi Sophie

I’ve been recommending Thomann for over 3 years
now. From what I’ve seen they offer a good
service.

The pianos come with a European plug. You just
need to get an adaptor from Argos. They cost
about £3 or £4, I think.

If the piano needs a repair under the warranty
then it’s Thomann’s duty to cover all shipping
charges.

Yours pianistically,

Graham Howard

—

Hi Graham,

On your website, you have mentioned that Thomann (Germany) is a good place to buy the piano and that they provide after sales repair (during warranty) at the site within UK.

I had written to them about their after sales service, and they have replied saying that they themselves do not have any setup within UK to repair the piano at site. However, they have contacts in UK who could help us if such warranty repair is required. Further, if we want Thomann to carry out the repair, then they can get the piano shipped back to their base in Germany for carrying out repairs if required. Obviously there will be cost element attached to either of these options I believe.

Though their price is tempting, I am in dilemma about ordering the piano from Thomann in Germany especially about the delivery and warranty related after sales service within UK.

From your own experience and that of the audience who interact with you, it would be most helpful if you can advice us about the reliability of Thomann’s after sales and delivery services within UK.

Have a good weekend.

Thanks,
Meenu

Reply/ Hi Meenu

I’ve not hard any negative feedback about after sales
service with Thomann…

They should and would pay for a technician to fix your
piano. If they can’t arrange it (I suppose it might
depend on where you live) then they would pay for
any expenses you incur to have it fixed.

Most piano shops either have a digital piano technician
on-site or know of one that could help you.

I don’t see any of this being an issue.

Thomann Cyberstore offer a really excellent after sales
service. And I’ve seen many customer testimonials to
back this up.

 

Yours pianistically,

Graham Howard

—

I ordered my digital piano from Thomann, because I had ordered a number of items via Thomann before
and the service was excellent – and once again, they proved to provide a thoroughly professional service.

I ordered the Kawai cn33 with bench and headphones, had notice that it had been despatched on Monday
and I had it delivered here in Ireland, on Friday evening.

Marlene Gordon

—

Graham

thanks for your help, I have today bought a Yamaha CLP 330 (set including stool) from
Thomann. We wanted a family piano that would see our children through many years and not
need upgrading. We hope this will fit the bill although due to a house move we have had
to delay delivery and won’t see the instrument for a couple of months.

I would like to say thank you for your helpful insights, your very thorough information
and extraordinary personal touch.

Yours, David Whitehouse

—

Dear Graham

Thank you very much for recommending this website, from which I have purchased my piano. I thought it was a good deal, a piano for £330 and headphones for £11 and no shipping costs! It was only through your considerable help that I was able to make an informed choice and finally make a decision. I am very grateful for all your help.

Thank you

Kind regards, Diane Gerlowska

—

I have six music shops within 30 miles of my house. Not one of them offers the quality and support that you guys do.

Simon

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“Folks are friendly, reply to your e-mail within a day, are knowledgeable”

I truly can endorse Thomann Musicstore in Germany. Be sure to select your native language! Folks are friendly, reply to your e-mail within a day, are knowledgeable and have ample stock. During the process of buying the digital piano, I changed my mind and ordered another type, which was no problem at all.

When phoning Thomann, you can be sure to get somebody who speaks your language (German, English, Dutch and so on) which is a relief since not all musical terms or expressions are known to me in either English or German.

Shipment is standard 8 euros and is done by a local freighter. I mean, if I drive to the next big city in my neighbourhood, I’d spend more on gas and probably have to rent a car to haul the pretty big box back home. Due to Christmas time, it took a little bit longer than expected but still very reasonable: something like a week.

Matthew
the Netherlands

Purchased: Yamaha CLP-340 (including piano bench.)

 

Read more customer comments

“Superb service…my orders arrive from here nearly twice as fast as from similar type stores in the uk! Keep up the good work!”

Ian Randell, London
“I have bought pianos, amps, guitars and other music equipment from you and the service has been EXCELLENT!”

Tony, from Dublin

“We are particularly impressed with the speed and efficiency of your service, as well as the excellent price.”

Richard from the UK
“This is the best online service I have ever experienced – I have placed an order from the UK with complete confidence.”

Craig, Bolton
I just wanted to say thank you for your handling of my recent order. The items were wonderful.

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Keep up the very good service you give. All the very best, Mr Webster!
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You guys are great! Good website, fast service – keep it up!

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I have just received my order – wonderful! Thank you for your help and service. I am positively surprised by the service.

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I have used Thomann four times with no problems, very well done. James Middleton in Scotland
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A very nice and clear website with extremely competitive prices.
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I’m totally impressed with this store, it’s easily the best I’ve ever used. You guys rule!

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Great site, cheap guitars and the 360 views of them are fantastic
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A very good site, easy to navigate with clear instructions.

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Goods arrived promptly and in perfect order, I will shop here again and tell my friends! Regards Gerry
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The add to delivery order to save shipping costs is an excellent idea (though I did not need to use it).

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Many thanks to all Thomann music house for the fantastic efficient service provided to me. I will recommend you to my friends.

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Bought guitar wednesday, came Friday. Perfectly packaged, excellent price too. Definitely buy from you again. Cheers!

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Second time I have used this company and they are great! Very professional and friendly 10/10.

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The Harley Benton HBMS25HS is the best instrument I have ever had

David K.
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This is the first time I’ve ordered from you. First impressions are… Excellent helpful and intuitive website!

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Thank you so much, I received my order today, fantastic value for money, my son is really pleased with his guitar case. Thanks!

Madeleine
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I am really happy with the items I ordered from Thomann and also the service you gave. Best regards and Merry Christmas.

Mark B from ?
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Just a quick note to thank you for the excellent speedy delivery. Superb service, superb quality. Many thanks Mike.

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ordered two guitar flight cases. After 2 days they arrived. Superb!

You guys truly are a wonder of the internet world! Best prices, best service, most cheerful, nicest people. Keep up the good work

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Thank you Thomann for an extremely fast and helpful service, i will always come back to you, because your prices are so decent.

Unknown
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Top Notch from start to finish, as per usual. Well done and thanks very much. Martin

Martin B. from ?-
Just a quick note to thank you for the excellent speedy delivery. Superb service, superb quality. Many thanks Mike.

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Very swift response to email with a query has resulted in yet another sale! And a very satisfied customer – again! Great service

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Thank you. Received our order in perfect order. The staff are great and very helpful. Won’t shop anywhere else. Thanks again. C

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Hi friends. Just received the Harley Benton 212 speaker cab, superb value, prompt delivery. I cannot praise enough! Kind regards

Julian N. from ?
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You guys have a great set up. This is the first time I’ve bought anything online. Keep on rocking the free world. M.

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Many thanks to graham and all the Thomann staff for excellent service….Thankyou

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Thanks for a continued great service, it’s been a pleasure doing business with you. Long may it continue.

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I’ve been impressed with your service so much that I have introduced many many musicians here in South Wales to the service.

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Thank you very much, my first transaction was done quickly and efficiently. I will use you again!

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Always had great service from Thomann, I recommend the site to everyone.

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Simply the best music products company to deal with in Europe, highly professional and great service.

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It is great that you are the only retailer in the UK-Internet that seems to stock ENGL amps!

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thank you so much for your very prompt and efficient service so impressed I have informed several of my musician friends.

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Thank you Thomann! The pedals are all in shape and sound great which means no sleep for the entire neighbourhood Thank you

Lucian M. from
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Wow, that’s what I call service! Thank you very much!

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One of the best on-line sites I’ve come across, especially for links to additional information.

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I would just like to say that you guys are fantastic. You will get a load more orders from me in the future! Best regards Glenn

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Thank you Thomann for not only supplying greatly priced equipment, but all the help and support customers could ever need.

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I received my Johnson Travel guitar this morning. In time for my holiday to Ireland. Great service and I would recommend you.

Ronan B. from UK
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I love your company, my credit card company doesn’t!

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This site has been very very helpful, it was given me all the information and equipment that I need. Thank you very much!

Gert from ?
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Thank you very much, my first transaction was done quickly and efficiently. I will use you again!

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The new design is much more useful as the divisions within amp and equipment make it much easier to find what you’re looking for

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Excellent website, 30 day money back option very attractive, competitive prices.

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A first class service, very quick delivery. Other could do well to follow by your example.

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I just wanted to say thank you for your handling of my recent order. The items were wonderful.

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Keep up the very good service you give. All the very best Mr Webster!

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You guys are great! Good website, fast service – keep it up!
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I have just received my order – wonderful! Thank you for your help and service. I am positively surprised by the service.

Unknown

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I have used Thomann four times with no problems, very well done. James Middleton in Scotland

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A very nice and clear website with extremely competitive prices.

Click here to visit the Thomann Cyberstore website